Urban Antler Creek Crafts Return Policy
We work to ensure our customers are satisfied with their purchases. If you are not satisfied with your purchase [or the item is damaged], we will be happy to return or exchange the product within [14 days of purchase] for a full refund, an exchange, or store credit.
To make a return:
Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:
To return a product, please send a return request to Urban Antler Creek Crafts, LLC via email. ([email protected]).
Once your return request has been approved. We will send a confirmation email within 48 hours, with instructions on how to return item(s) along with a shipping label.
Customers are responsible for a restocking fee of [$10]. Once we have received your return item(s) we will issue a credit or refund within 5-7 business days.
For customer support or additional questions, you can contact us at [email protected]
Urban Antler Creek Crafts, LLC accepts no returns unless items are damaged, defective, or there are issues with the order requested.
Please be advised that Urban Antler Creek Crafts is not liable for any lost, damaged, or delays incurred during the mail service.
Given the nature of our business, Urban Antler Creek Crafts, LLC will process return requests on a case-by-case basis. We appreciate your understanding.
When placing an order, please ensure that all information is correctly entered before submitting your final custom order. To ensure order accuracy, verify the spelling, color, size, and any specific instructions before placing an order.. Urban Antler Creek Crafts, LLC will verify custom order information has been entered correctly before finalizing the order. Urban Antler Creek Crafts, LLC is not responsible for ordering errors.
For a return to be considered, please return the item, unused and in its original packaging. Additionally, please provide proof of purchase.
To initiate a return request, kindly contact us via email at [email protected]. Once your return is approved and accepted, Urban Antler Creek Crafts, LLC will send you a return shipping label with instructions on where to send your package. Please contact Urban Antler Creek Crafts, LLC first before sending returned items.