Urban Antler Creek Crafts, LLC accepts no returns unless items are damaged, defective, or there are issues with the order requested.

Please be advised that Urban Antler Creek Crafts is not liable for any lost, damaged, or delays incurred during the mail service.

Given the nature of our business, Urban Antler Creek Crafts, LLC will process return requests on a case-by-case basis. We appreciate your understanding.
When placing an order, please ensure that all information is correctly entered before submitting your final custom order. To ensure order accuracy, verify the spelling, color, size, and any specific instructions before placing an order.. Urban Antler Creek Crafts, LLC will verify custom order information has been entered correctly before finalizing the order. Urban Antler Creek Crafts, LLC is not responsible for ordering errors.

All return requests must be submitted within 14 days of receiving your order.
For a return to be considered, please return the item, unused and in its original packaging. Additionally, please provide proof of purchase.
To initiate a return request, kindly contact us via email at [email protected]. Once your return is approved and accepted, Urban Antler Creek Crafts, LLC will send you a return shipping label with instructions on where to send your package. Please refrain from sending the item to Urban Antler Creek Crafts, LLC without contacting or requesting a return shipping label.